Vestavia Hills Living


Official magazine published by the Vestavia Hills Chamber of Commerce for the City of Vestavia Hills which details the quality of life, education, shopping and lifestyle of Vestavia Hills.

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Page 20 of 150

Businesses T Chamber of Commerce Recognizes T h e V e s tav i a H i l l s C h a m b e r o f C o m m e rc e s u p p o rt s bu s i n e s s e s ac ro s s t h e c i t y, bu t e ac h y e a r , i t r e c o g n i z e s t wo bu s i n e s s e s f o r to p p e r f o r m a n c e a n d c o n t r i bu t i o n s to t h e lo c a l c o m m u n i t y. This year, Publix was selected as the top retail business and Principal Mortgage was selected as the top service business. R e t a i l B u s i n e s s o f t h e Ye a r : P U B L I X In October 2002, when Publix opened in Vestavia Hills, the bar was raised for customer service at grocery stores in the area. "It's not just about saying, 'Hey, welcome to Publix,'" says Manager Dave Quinn. "It's about being involved with each customer and really getting to know them." For instance, when Quinn got married three years ago, several Publix customers came to the wedding. "They truly become part of our lives; they're part of our family," he says. "We ask our team to welcome customers into the store as you would welcome them into your home." Quinn believes this focus on genuine customer service and his team's ability to exemplify it has led to the store's success and to the recognition as Business of the Year. "Our team is involved in the community and they approach every customer as a friend," he says. "They just own customer service." 16 v e s tav i a h i l l s l i v i n g 2 0 1 4

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